Refund Policy
Last updated: 11 August 2026
1. Who sells IngproCAD
IngproCAD is operated by Jesus Lacruz, a sole trader trading as IngproCAD, contactable at jlacruz.ing@gmail.com. Paddle.com is the Merchant of Record for all orders: Paddle handles payment processing, invoicing, taxes, returns and refunds on our behalf.
2. Refund window
If you are not satisfied with a paid subscription, contact us within 14 days of the charge and we will arrange a refund of that charge through Paddle. Refunds are also granted where required by Paddle's buyer terms or applicable consumer law.
3. How to request a refund
Email jlacruz.ing@gmail.com from the address used at checkout, including your order or invoice reference. You may also contact Paddle support directly at paddle.net. Approved refunds are returned to the original payment method, normally within 5–10 business days depending on your bank.
4. Cancellations
You can cancel a subscription at any time from the Plans dialog inside the app ("Manage / Cancel subscription"), which opens the Paddle customer portal. Cancelling stops future renewals; access to paid features continues until the end of the billing period already paid for.
5. Exceptions
Refunds may be declined for charges older than 14 days outside of statutory rights, or where an account has been suspended for a breach of the Terms of Service.